Privacy Policy

Privacy Policy

Introduction

At https://dhow-cruise-tickets.terratrek.net (referred to as “we,” “us,” or “the Company”), we prioritize protecting your privacy and ensuring the secure handling of your personal information. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, and management of data that you provide to us through our website, applications, services, and products. Our policy adheres to various international privacy regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) from the European Union
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s Connecticut Transparency and Accountability of Data (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy applies to all aspects of our online presence, including but not limited to:

  • Our official website at https://dhow-cruise-tickets.terratrek.net
  • Any mobile applications or software we develop or partner with
  • Online services and products offered by us
  • Interactions via email, phone, text/SMS, or other communication channels

Please note that this policy does not cover third-party platforms, apps, or services accessed through links on our site, as these entities have their own privacy policies that govern user data.

Data Collection and Processing

Personal Data Collected

When you engage with us, we may collect several types of personal information:

  • Account Information: Details associated with your user account, including login credentials and profile settings.
  • Payment Information: Data related to transactions, such as payment method, billing address, and order history.
  • Financial Information: Financial records required for processing payments or refunds.
  • Purchase Information: Items you buy from us, quantities, prices, and purchase timestamps.
  • Mobile Device Identifiers: Unique identifiers from your mobile device for analytics and service improvement.
  • Location Data: Your geographical location when using our services or visiting our websites.
  • Feedback: Comments, reviews, or survey responses that you choose to provide.
  • Social Media Information: If you interact with us on social media platforms, data associated with your social media accounts (with your consent).
  • Product Information: Details about products or services we offer that interest you.

Data Collection Methods

We obtain personal data through various means:

  • User input forms and surveys
  • Automated technologies, such as cookies, browser fingerprinting, and device recognition
  • Interactions with our customer support team
  • Third-party sources who provide us with aggregated or de-identified data for analysis

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather analytics. These technologies collect information about your online behavior on our sites, enabling us to:

  • Personalize content and recommendations
  • Improve website functionality and performance
  • Understand user preferences
  • Conduct market research

Our cookies are categorized as Strictly Necessary, Preferences, Analytics, or Marketing, and you can manage non-essential cookies through our Cookie Manager.

Data Retention and Deletion

We retain personal data for the duration of your interaction with us or as long as necessary to fulfill the purposes for which it was collected. Once these purposes are met, we securely delete or anonymize your data in accordance with applicable laws. Here’s a breakdown:

  • Account Information: Retained until your account is inactive or closed, unless required by law.
  • Payment Details: Stored securely for transaction history and fraud prevention, but not longer than necessary.
  • Purchase Records: Kept for billing, record-keeping, and tax purposes (as per legal requirements).
  • Location Data: Deleted after the purpose of collection is fulfilled (e.g., completion of a journey or survey).
  • Other Personal Information: Retained based on business needs and legal obligations.

Your Privacy Rights

Depending on your location, you have certain rights regarding your personal data:

  • Access: Request access to the personal information we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
  • Restriction: Limit our use of your data while we verify its accuracy or address legal obligations.
  • Data Portability: Receive your personal information in a structured, commonly used format, and transfer it to another controller.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: Be free from discriminatory practices based on your exercise of privacy rights.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in the “Contact” section below.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data handling practices or legal requirements. We will post a notification on our website if there are significant changes, and we encourage you to review this page regularly.

Contact Us

For any questions, comments, or requests regarding your privacy, please contact us:

We aim to respond promptly and assist you with any inquiries related to your data privacy.